What's Included
Your monthly cost covers the following:
- Delivery and installation of your device(s).
- Canon multi-functional device(s), right-sized for your area and equipped with a HID card reader.
- Auto replenishment of toner: Toner levels are monitored automatically. When levels reach 10%, a new toner is shipping - no ordering required.
- Staples and waste toner containers: These are not automatically replenished. If you're running low on staples or receive an alert that the waste toner container is full (or nearing full), submit a Help Request and include the device model number and serial number to place an order.
- Pharos secure print license.
- Dedicated support from both the Canon service team and the OnePrint team.
Process
Existing OnePrint Customers
To enable OnePrint Anywhere (secure print) at no additional cost, follow these steps:
- Locate the serial number of your device - It's on a sticker on the front of the device.
- Download and complete the OnePrint Anywhere Users Template. Include the user's name, eID and the budget code to be charged.
- Submit a Help Request with both the device serial number and the completed template. Please allow up to 24 hours for new users to be enabled in the system.
- A OnePrint Team member will contact you to schedule a time to take the device offline and convert it to OnePrint Anywhere.
- After the conversion is complete, the device will be fully switched over and ready for use under OnePrint Anywhere.
New OnePrint Anywhere Customers
To ensure your solution is tailored to your needs and you receive the full benefits of the program, please complete the OnePrint intake spreadsheet and upload it via this brief survey.
We'll need information on:
- Monthly print volume - How much do you currently print? Do you expect this to change? Are your current devices under- or over-utilized?
- Required features - Do you need color printing, faxing, hole punch, or larger paper sizes?
- Scope of your need - Are you replacing 1-2 devices, or optimizing an entire department, floor, or building?
- Urgency - How soon do you need your solution?
What to expect after submitting your survey:
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Using the serial numbers of your networked devices, Canon will create a virtual inventory to determine how each device is being used and the volume it’s designed to handle.
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By reviewing your current costs, Canon will estimate your department’s potential savings and provide a clearer picture of overall university cost reductions.
- After reviewing your printing needs and completing the inventory of your existing devices, Canon will provide a recommended solution and quote for your review.
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Canon will review your quote with you and make any modifications as needed.
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When ready, follow the instructions on the final page of your quote to submit your order.
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Your OnePrint agreement will be sent via DocuSign by the OnePrint team for approval and signature by designated approvers.
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Once approved, Canon will initiate the order for your device(s).
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Please note: OnePrint agreements are for sixty (60) months.
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Once your device(s) has been received at the Canon warehouse, you will be invited to a pre-install kick-off call to confirm the who, what, where, and when of device installation.
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Prepare OnePrint Anywhere users:
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Download and complete the OnePrint Anywhere Users Template.
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Submit a Help Request attaching the completed template and request the creation of OnePrint Anywhere user accounts.
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Once eIDs are enabled, users may swipe their VCUCard or log in manually with their VCU eID and password. Please allow up to 24 hours for new users to be enabled in the system.
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Your device(s) will be delivered, unpacked, and positioned.
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A Canon technician and the OnePrint team will set up, configure, connect, and test the device(s).
- Select Oneprint_BW (black & white) or Oneprint_Color (color) from the list of printers within your document.
- At the device, tap your VCUCard on the card reader or log in using your VCU eID and password.
- Select Charge to a code - FOAP, then choose your budget code.
- When you reach the Home screen, select Copy & Print Release.
- You will see all documents currently in your print queue.
- Touch a specific document to select it and choose Print or press Print All to print every document in your queue.
- After printing, the document(s) will automatically be removed from your queue.
Mobile Print
There are two options available for mobile printing:
1. Upload files using the mobile site
- Visit https://mobile.oneprint.vcu.edu and sign in with your VCU eID and password.
- Upload documents to your queue (supported file types up to 52.4 MB), then release them at any OnePrint Anywhere enabled device.
- Use the controls at the bottom right of the screen to adjust print settings, such as color, duplexing, number of copies and page range.
2. Download and configure the Pharos Print app to your mobile device
- Download the Pharos Print app (version 2.1.0 or later) available from the App Store (iOS) or Google Play (Android).
- Open the app. In the first field, enter mobile.oneprint.vcu.edu and in the second field, enter 443. Tap Connect.
- On the login screen, enter your VCU eID and password, then tap Log On.
- iOS app: Manage print jobs sent to your queue via email attachment or through the mobile website.
- Android app: Upload and manage print jobs directly through the app.
Scan
- Tap your VCUCard on the card reader at the device or type your VCU eID and password on the touch screen.
- Select Charge to a code - FOAP, then choose your budget code.
- Place your document(s) on either the overhead scanner or in the feeder.
- Touch Scan & Send.
- Enter the destination of the scan or select Send to Myself.
- Press the green Start button to begin scanning.
Note: Scanning is free of charge and does not incur any cost.
Training videos
FAQs
Print jobs will auto-delete from the system after 24 hours.
You can print to any OnePrint Anywhere enabled device and your usage and associated costs will get billed back directly to your department.
- Microsoft® Word (.doc, .docx, .dot)
- Microsoft® Excel (.xls, .xlt,.xlsx, .xltx, .xltm, .xlsm)
- Microsoft® PowerPoint (.ppt, .pptx, .pptm, .pot, .pps, .potx, .ppsx)
- Microsoft® Visio (.vsd, .vss, .vst, .vdx, .vsx, .vtx, .vdw)
- Microsoft® Outlook (.msg, .eml)
- OpenDocument (Standard file format for open source office applications such as Apache OpenOffice, and LibreOffice) (.odt, .ods, .ott, .odp)
- Comma Separated Values (.csv)
- Adobe Portable Document Format (.pdf)
- Rich Text Format (.rtf)
- Text files (.txt)
- Limited HTML support (HTML as part of the email body itself. HTML links or attachments are not supported for security reasons.)
- Image formats (.jpg, .jpeg, .gif, .png, .bmp)
- Documents become deleted automatically from your queue after 24 hours. If you want to delete them before 24 hours, you can do so at any OnePrint Anywhere enabled device or through the mobile site or Pharos Print app.
- Delete a document using any OnePrint Anywhere enabled device:
- Tap your VCUCard on card reader at the device
- Or, log in using your VCU eID and password
- Select Charge to a code - FOAP, then select your budget code
- From the Home screen, touch Copy & Print Release
- Touch the name of the document to select it
- Press Delete at the bottom of the screen to remove the job(s) from your
queue
- Tap your VCUCard on card reader at the device
- Delete a document using the mobile print web site or Pharos Print app:
- Visit https://mobile.oneprint.vcu.edu or long in to the Pharos Print app on your mobile device
Log in using your VCU eID and password - On the Job List screen, locate the document you want to delete and click the small checkbox to the left of its name
- Press Delete at the top of the screen to remove the job(s) from your
queue
- Visit https://mobile.oneprint.vcu.edu or long in to the Pharos Print app on your mobile device
- Delete a document using any OnePrint Anywhere enabled device:
- Coordinating the installation of network drops and power requirements prior to delivery/installation
- Installing the OnePrint Anywhere print drivers on each workstation
- Installing toner, when necessary
- Purchasing/replenishing of paper
- Ordering staples and waste toner containers
- If you’re running low on staples, or you receive an alert that the waste toner container is full (or getting full), you’ll need to place an order. To place an order, simply submit a Help Request and be sure to include the model number and serial number of your device.