What's included?
Your monthly cost includes:
- Delivery and installation
- A Canon multi-functional device(s) right-sized for your area
- Auto replenishment of toner
- Toner levels are monitored and the remaining levels hit 10%, a new toner will automatically be shipped out. No ordering needed.
- Staples and waste toner containers
- Unlike toner staples and waste toner containers are NOT automatically shipped out. So, if you're running low on staples, or you receive an alert that the waste toner container is full (or getting full), you'll need to place an order. To place an order, simply submit a Help Request and be sure to include the model number and serial number of your device.
- Pharos secure print license
- HID card reader
Process
Existing OnePrint Customers
To enable OnePrint Anywhere (secure print) at no additional cost, simply follow the steps below:
- Download the OnePrint Anywhere Users Import Template and complete
- Submit a Help Request with the following information
- Please enable OnePrint Anywhere on the following devices and create OnePrint Anywhere user accounts per the OnePrintAnywhereUsersTemplate.xlsx
- Attach the completed template to your ticket
- Once eIDS have been enabled for OnePrint Anywhere, users may swipe their VCUCard or manually log in with their VCU eID and password at any enabled OnePrint Anywhere device. Please note that it may take up to 24 hours for new users to be enabled in our system.
New OnePrint Anywhere Customers
To get your solution just right and to ensure we deliver the great benefits of this program, please complete the OnePrint intake spreadsheet and upload it to this brief survey to let us know what you need.
- We’re interested in your monthly print volume. How much do you print now? Is that likely to change? Are you under or overusing your current print device(s)?
- What features do you need: color printing? fax? hole punch? What’s the largest size paper you need to print?
- The scope of your need: do you need to replace 1 or 2 devices? Or, do you want to optimize an entire department, floor, or building?
- How urgent is your need?
Here’s what you can expect once your survey has been received.
Understanding your current environment (3-7 days)
We will conduct an inventory of your current print devices and costs.
- Using the serial numbers of networked devices, we'll complete a virtual inventory to see exactly how each device is being used and what volume it’s built for.
- If you have more than 10 devices in your area, we'll complete a physical inventory of your devices and space.
- When you provide your current costs, we'll estimate your department’s cost savings and paint a clearer picture of how much the university is saving overall.
Recommending a solution (1-2 days)
Once we have reviewed your printing needs and completed the inventory of your existing devices, we'll provide a recommended solution and quote for your review and approval.
Finalizing & approving your quote (varies based on number and nature of quote revisions)
- We'll discuss and modify your quote as desired.
- Once you've settled on a solution and are ready to proceed with your order, submit a OnePrint Order Request for next steps.
- Your OnePrint agreement will be uploaded to DocuSign and emailed to the approvers to formally sign off on your order.
- Please note that OnePrint agreements are for sixty (60) months.
Ordering equipment (3-5 days)
Once your department's OnePrint agreement has been approved via DocuSign, Canon will proceed with ordering your device(s).
Pre-install planning (6-8 weeks)
- Within 3-5 days after your order is submitted, you’ll receive a welcome packet with
everything you need to know leading up to the installation of your new print device(s) and access to training materials. - You will be invited to a pre-install kick-off call to confirm the who, what, where, and when of device installation.
- Download the OnePrint Anywhere Users Import Template and complete.
- Submit a Help Request with the following information:
- Please create OnePrint Anywhere user accounts per the attached file.
- Be sure to attach the completed template to your ticket.
- Once eIDs have been enabled for OnePrint Anywhere, users may swipe their VCUCard or manually log in with their VCU eID and password at any enabled OnePrint Anywhere device. Please note that it may take up to 24 hours for new users to be enabled in our system.
Delivery and installation (1-2 days)
- Devices will be delivered, unpacked and moved into position.
- A Canon technician will then set-up, configure, connect and test device(s).
Training
Training will be available after installation.
- Select Oneprint_BW (black & white) or Oneprint_Color (color) from the list of printers within your document
- At the device, tap your VCUCard on the card reader at the device
- Or, log in using your VCU eID and password
- Select Charge to a code - FOAP, then select your budget code
- When you reach the Home screen, press Copy & Print Release
- You’ll see the documents that are in your print queue
- Press Print All to print all of the documents. Or, touch a specific document to select it, then choose Print
- Upon printing, the document will be removed from your print queue
Mobile Print
There are three options available for mobile printing.
Email an attachment from your VCU-issued email account
- Email an attachment (25 MB or less) to one of the email addresses below.
- Wait for email confirmation that your document is ready to print, then retrieve it from any OnePrint Pay enabled device
- Send your email to oneprintbw@vcu.edu for black and white printing
- Send your email to oneprintcolor@vcu.edu for color printing
Upload files to the mobile site
- Visit https://mobile.oneprint.vcu.edu and log in using your VCU eID and password
- Upload documents to your queue (supported file types up to 52.4 MB), then print them out at any OnePrint Pay enabled device
- Using the mobile site, you can change various print settings in your queue (e.g., black and white, color, single or double-sided, number of copies, page range)
Download and configure the Pharos Print app to your mobile device
- Download the Pharos Print app (version 2.1.0 or later) available in the App Store for iOS and Android devices
- Open the Pharos Print app. In the first field, enter mobile.oneprint.vcu.edu and in the second field, enter 443. Click Connect to continue.
- On the log in screen, enter your VCU eID and password. Click Log On.
- With the iOS app, you can manage print jobs sent to your queue as an email attachment, or via the mobile web site
- With the Android app, you can ONLY upload and manage print jobs
Scan
- Tap your VCUCard on the card reader at the device
- Or, type in your VCU eID and password on the touch screen
- Select Charge to a code - FOAP, then select your budget code
- Place your document(s) on either the overhead scanner or the feeder
- Touch Scan & Send
- Enter the destination for the scan or select Send to Myself
- Press the Green Start button to scan
Training videos
FAQs
How long does OnePrint Anywhere store my job?
Print jobs will auto-delete from the system after 24 hours.
With OnePrint Anywhere enabled, can I print to any device?
You can print to any OnePrint Anywhere enabled device and your usage and associated costs will get billed back directly to your department.
What document types are supported by mobile print?
- Microsoft® Word (.doc, .docx, .dot)
- Microsoft® Excel (.xls, .xlt,.xlsx, .xltx, .xltm, .xlsm)
- Microsoft® PowerPoint (.ppt, .pptx, .pptm, .pot, .pps, .potx, .ppsx)
- Microsoft® Visio (.vsd, .vss, .vst, .vdx, .vsx, .vtx, .vdw)
- Microsoft® Outlook (.msg, .eml)
- OpenDocument (Standard file format for open source office applications such as Apache OpenOffice, and LibreOffice) (.odt, .ods, .ott, .odp)
- Comma Separated Values (.csv)
- Adobe Portable Document Format (.pdf)
- Rich Text Format (.rtf)
- Text files (.txt)
- Limited HTML support (HTML as part of the email body itself. HTML links or attachments are not supported for security reasons.)
- Image formats (.jpg, .jpeg, .gif, .png, .bmp)
How do I delete jobs on the OnePrint Anywhere enabled device after printing?
- Documents become deleted automatically from your queue after 24 hours. If you want to delete them before 24 hours, you can do so at any OnePrint Anywhere enabled device or through the mobile site or Pharos Print app.
- Delete a document using any OnePrint Anywhere enabled device:
- Tap your VCUCard on card reader at the device
- Or, log in using your VCU eID and password
- Select Charge to a code - FOAP, then select your budget code
- From the Home screen, touch Copy & Print Release
- Touch the name of the document to select it
- Press Delete at the bottom of the screen to remove the job(s) from your
queue
- Tap your VCUCard on card reader at the device
- Delete a document using the mobile print web site or Pharos Print app:
- Visit https://mobile.oneprint.vcu.edu or long in to the Pharos Print app on your mobile device
Log in using your VCU eID and password - On the Job List screen, locate the document you want to delete and click the small checkbox to the left of its name
- Press Delete at the top of the screen to remove the job(s) from your
queue
- Visit https://mobile.oneprint.vcu.edu or long in to the Pharos Print app on your mobile device
- Delete a document using any OnePrint Anywhere enabled device:
What items are departments still responsible for?
- Coordinating the installation of network drops and power requirements prior to delivery/installation
- Installing the OnePrint Anywhere print drivers on each workstation
- Installing toner, when necessary
- Purchasing/replenishing of paper
- Ordering staples and waste toner containers
- If you’re running low on staples, or you receive an alert that the waste toner container is full (or getting full), you’ll need to place an order. To place an order, simply submit a Help Request and be sure to include the model number and serial number of your device.