Once your request is submitted, the Canon and OnePrint teams will review your requirements and work with you to develop a solution that best meets your needs.  We may contact you for additional information or schedule a site visit, if needed.

You'll receive a quote outlining the recommended device(s), pricing, and next steps.  Once you approve the quote, the OnePrint team will coordinate the delivery, installation, and setup of your device(s).

When you're ready to move forward, complete the Order Device form to submit your order.

The OnePrint team will send your OnePrint Device Financial Agreement via DocuSign for review and signature by the designated approvers.

Once all required approval signatures have been received, the OnePrint team will initiate the order with Canon for your device(s).

Please note: OnePrint Department Agreements have a 60-month term.

Once your device(s) arrive at the Canon warehouse, you'll be invited to a pre-installation kickoff call.  During this call, we'll confirm the details needed for a smooth installation, including the who, what, where, and when.

Before installation, complete the Account - Add, Change or Remove form to request the creation of OnePrint Anywhere user accounts.  For multiple users, you can attach a spreadsheet with the required information.

Once a user's eID is enabled, they can securely release print jobs by swiping their VCUCard or logging in manually with their VCU eID and password.

Please allow up to 24 hours for new users to be enabled in the system.

Your device(s) will be delivered, unpacked, and positioned at the designated location.

A Canon technician and the OnePrint team will work together to set up, configure, connect, and test your device(s), ensuring everything is ready for use.

1. From your computer, select OnePrint_BW (black & white) or OnePrint_Color (color) from the list of available printers.
2. At the device, tap your VCUCard on the card reader or log in using your VCU eID and password.
3. Select Charge to a code – FOAP, then choose your budget code.
4. From the Home screen, select Copy & Print Release.
5. Your documents currently in the print queue will be displayed.
6. Select a specific document and choose Print, or select Print All to print every document in your queue.
7. Once printed, documents are automatically removed from your print queue.

Video - How to Print

There are two options for mobile printing:

Option 1: Upload Files Using the Mobile Website

1. Visit mobile.oneprint.vcu.edu and sign in with your VCU eID and password.
2. Upload documents to your print queue. Supported file types can be up to 52.4 MB.
3. Release your documents at any OnePrint Anywhere-enabled device.
4. Use the controls at the bottom right of the screen to adjust print settings, including color, duplexing, number of copies, and page range.

Option 2: Use the Pharos Print App

Download the Pharos Print app, version 2.1.0 or later, from the App Store or Google Play.

1. Open the app.
2. In the first field, enter mobile.oneprint.vcu.edu.
3. In the second field, enter 443.
4. Tap Connect.
5. Enter your VCU eID and password, then tap Log On.

Video – How to Use Mobile Print

Scanning is available at no additional cost.

1. Tap your VCUCard on the card reader or enter your VCU eID and password on the device touchscreen.
2. Select Charge to a code – FOAP, then choose your budget code.
3. Place your document(s) on the overhead scanner or in the document feeder.
4. Select Scan & Send.
5. Enter the scan destination or select Send to Myself.
6. Press the green Start button to begin scanning.

Video – How to Scan

Yes.  You can print to any OnePrint Anywhere-enabled device. Your usage and associated costs will be billed directly to your department.

Print jobs are automatically deleted from the system after 24 hours.

Mobile Print supports the following file types:

• Microsoft Word: .doc, .docx, .dot
• Microsoft Excel: .xls, .xlt, .xlsx, .xltx, .xltm, .xlsm
• Microsoft PowerPoint: .ppt, .pptx, .pptm, .pot, .pps, .potx, .ppsx
• Microsoft Visio: .vsd, .vss, .vst, .vdx, .vsx, .vtx, .vdw
• Microsoft Outlook: .msg, .eml
• OpenDocument: .odt, .ods, .ott, .odp
• Comma-Separated Values: .csv
• Adobe PDF: .pdf
• Rich Text Format: .rtf
• Text files: .txt
• Images: .jpg, .jpeg, .gif, .png, .bmp
• Limited HTML support: HTML included as part of an email body. HTML links and attachments are not supported for security reasons.

Print jobs are automatically deleted from your print queue after 24 hours. You can also delete them sooner from any OnePrint Anywhere-enabled device, the Mobile Print website, or the Pharos Print app.

To delete a document from a OnePrint Anywhere-enabled device:

1. Tap your VCUCard on the card reader or log in manually using your VCU eID and password.
2. Select Charge to a code – FOAP, then select your budget code.
3. From the Home screen, select Copy & Print Release.
4. Select the document you want to delete.
5. Select Delete at the bottom of the screen to remove the job from your queue.

To delete a document using the Mobile Print website or Pharos Print app:

1. Visit mobile.oneprint.vcu.edu or open the Pharos Print app on your mobile device.
2. Log in using your VCU eID and password.
3. From the Job List screen, locate the document you want to delete.
4. Select the checkbox next to the document.
5. Select Delete at the top of the screen to remove the job from your queue.

Your department is responsible for:

• Coordinating the installation of required network drops and power prior to delivery and installation.
• Installing OnePrint Anywhere print drivers on each workstation.
• Installing toner when replacement toner is delivered.
• Purchasing and replenishing paper.
• Ordering staples and waste toner containers as needed.